Wrote a book on Customer Service 7 Years ago: You can download here – The Heart of Service ebook final
The thesis was about how to become human again to serve with dignity and heart.
Reading back, the stuff written are more relevant today than ever.
Here’s a copy for your easy reading. (It was written in the Pre-Smart Phone era) hence the PDF design is not smart phone friendly (wait for my updated version!)
Next is the Slides for High Touch! A Timely 2.0 Version of the Heart of Service.