At Triple Stars today, we bumped into Mohammed, the same Sales Attendant who sold us the baby court before Siena was born 7 months ago (time flies!). Mohammed and I clicked instantly. He laughed when I recited Russel Peters’ famous “Take It & Go” line (see 3Mins 05Sec onwards), with the signature hand gesture in my attempt to get some discounts (it worked!). Aside from getting my jokes, Mohammed gave me a sense that he actually gets it about Customer Service. He was professional, confident, and he knew his products.
As he was helping me to load the stuff into the car, I casually asked if he’d be interested to join us. Mohammed courteously declined, without the slightest interest in what company I work for, or how much I was going to offer him (let’s just assume that Mohammed doesn’t mind my face for this illustration purpose). Offended, I pushed further for an explanation. He came back with a simple but classic response, those you only read in fiction novels or see in the movies: that “It’s not about the money.”
Mohammed loves his boss, he’s been treated extremely well for the last 16 years he’s been here. His job has helped him raise two boys, 4 and 9 in India, who frequently visit him in Brunei. Above all, he loves what he does, and so it was reflected in his service attitude.
You may argue that Mohammed is a foreigner. But to me, anyone who’s been living here for more than 16 years is a Bruneian, regardless of what it says on the passport.
For a brief 60 seconds, I was humbled by my interaction with Mohammed. Not only did he show me how proper Customer Service is carried out, but he also taught me a very important lesson: There are things that money can’t buy. A precious little word that has became a rarity since my grand father’s generation (Hint it starts with L!).
The next time when you go to Triple Star, go check him out by yourself. Tell Mohammed I sent you. And he’d probably answer: Who is Shaun?